Reviews

2 hour for oil change with a appointment, had to walk up to the service desk to see if my car was done, service writer walked out back to see if it was done, by the time I pulled out of the lot it was 2:10. I have a hand cap hanging on my rearview mirror and car was parked one row back 8 car to my left.

The guy who took care of me and my car was great. Everything went smoothly and was quick. I love the fact that you washed my car! Thank you?

I am currently driving my fourth Equinox, all of which were purchased and serviced with exceptional customer service at Hirlinger Chevrolet. My experience with Cronin has not compared. Unfortunately my last three service experiences with Cronin have been poor. On the first occasion, the cap was left off of my coolant reservoir , sitting off to the side under the hood, causing it to drain completely dry and the car overheating to the point of needing towed. On the second occasion, the computer was not reset, causing the vehicle to warn me that the oil needed immediate service, in turn causing me to have to return to the dealership 2000 miles into a new oil change. Lastly, 2 hours after this most recent oil change and tire rotation, my vehicle displayed the message " service tire monitoring system". I found this very ironic, suspicious even, that I would encounter a tire problem immediately following service. From what I understand, these batteries are good for 5-10 years. My car is 3 years old with 39,000 miles on it. Not to mention, I had already experienced service issues with my 2 previous encounters. I was told this could be $180. In the meantime, I also learned that these sensors can be damaged during service. Again, I spent an additional day, 3 hours of my time, returning to the dealership. The service department reached out to GM, who it seems would cover some of the cost, leaving me a balance of $48.00. I explained my longtime loyalty to the dealership, purchases and service. I explained my past poor service experiences. I stated that if I was forced to pay for this mistake, that I would not return. Well, that is exactly what happened. It seems that Cronin was more concerned about the $48.00 than they were about my future relationship with them. I am absolutely dissatisfied with the service here, which means I will never make a vehicle purchase. There is a family Chevrolet dealership 14 miles down the road; that is where I will take my business.

Great service; thank you. However, I don't appreciate being charged a service fee to pay using my credit card.

Got my car right in after getting a check engine light popped up. They analyzed it and had it fixed in under 24 hours when I saw the light! Great work. Thank you.

needing rear parking brake shoes at $103 per side. I had them put my new rotors and brake pads on that were purchased at their parts dept. They told me no charge labor for the rotors since they had to be removed for the new parking brake shoes but they would just charge me to put the new brake pads in the calipers. I approved. In the end, the total labor for repair was $1094.00 making the total bill for the Job was $1358.64 for just parking brake shoes and installing pads in my calipers. Don't know what their hourly rate is but..... The mechanic that repaired my truck is the only person that's touched this truck since new and always does an excellent job and will still take care of my truck ! I know he's not in charge of billing !

Good service.

The experience and service at Cronin is not what we’re used to with Hirlinger. In the past, we would come in after making an easy access appointment on the website (no longer able to schedule online for a Saturday) and felt the customer service was excellent. Instead of 2 technicians at the desk, there was one. We requested copy of a few oil changes to have for our records and the ONLY PERSON (1) that could access that information wasn’t working. Only ONE person could get our records. Crazy. There’s no longer the “family” feeling when we come in. So disappointing. We will be scheduling our future service with a different Chevrolet.

Very good service just more expensive than before

Service management was very easy to work with. Very supportive in helping us make decisions. Would definitely recommend!